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Frequently Asked Questions

How can I get a portrait from photo?
What kind of image do you need?
Can I commission a portrait if I donít have a good quality image?
Can you combine fragments from separate photos?
How can I be sure of the satisfactory result?
Can I control the process of painting?
Who will paint the portrait?
What choice of techniques do you offer?
How much time does it take to paint a portrait?
Whatís the price for the portrait?
What is your payment policy?
What delivery methods do you have?


How can I get a portrait from photo?
To commission a portrait, you need to fill in the Order form and attach a photograph of the person you want to be portrayed. If possible, give the exact size of the portrait and the preferred technique. Your message will be responded immediately and weíll discuss further details.



What kind of image do you need?
The image is the artistís substitute for the person, so please send the image of the highest quality youíve got. Correct exposition and color saturation would be helpful. You can provide us with several images showing the person in different position and light and allow the artist combine the given images.



Can I commission a portrait if I donít have a good quality image?
Yes, you can. The artist can paint the missing details according to his idea, as well as replace some fragments by the fragments from another image, for example, clothes and background.



Can you combine fragments from separate photos?
Yes, itís possible to combine two and more images into one conception. Combination of images is most practiced if necessary to change the face expression or the body position. For example, you can give us three images as sample of face, body position and painting style. The artist will paint a portrait which is a mix of the three given samples. The examples can be viewed in our Portrait Galleries.



How can I be sure of the satisfactory result?
Our Company cooperates with skilled Ukrainian artists only and secures professional service and high quality painting. You can visit our Portrait galleries to view some of the previous orders. Moreover, we closely collaborate with our clients and give regular update of the process. Our clients can control the painting process and see the portrait in intermediate stages.



Can I control the process of painting?
Yes, you can. Weíre seeking correct understanding of the clientís idea and producing a portrait of superior quality and skill. Thatís why we e-mail you photographs of the incomplete portrait and highly appreciate your comments concerning possible changes. As you can see the portrait in the intermediate stages the artist can improve the portrait easily according to your request before the painting is completed.



Who will paint the portrait?
The portraits for commission are painted / drawn by our team of professional artists. Each of them has his (her) unique style and technique and is chosen by the Art Manager according to the specifics of your order. All of the artists have their on-line Galleries at ArtMam.Com, so youíre able to see the artistís creations before he starts with your portrait.



What choice of techniques do you offer?
Our core competences cover oil, watercolor, pencil and dry brush techniques. Some artists also draw with crayons and coal. According to our experience oil on canvas painting is traditional for portrait because of its longevity. Oil paints allow showing the variety of colors and halftones, which is very important while painting face features. Last but not least, a framed canvas portrait will definitely look most representative in your home. Dry brush is irreplaceable if you want to have a portrait in black and white or in sepia. Still it doesnít mean dry brush portrait canít be done in colors. This technique is perfect for drawing shadows of the body. Watercolor technique is untypical for portrait still it gives the portrait vividness and lightness. Itís the most expensive technique and the most complicated one.



How do I choose the size?
You should choose the portrait size according to your personal preferences from the following table:
Oil on canvas: 8" x 10" and bigger
Watercolor: 8.5" x 11" or 11" x 17"
Pencil: 8" x 10" to 20" x 30"
Dry brush: 8" x 10" to 25" x 35"



How much time does it take to paint a portrait?
The terms depend on the size and chosen technique and are settled individually. The approximate terms are given below:

Oil Painting
longest canvas side 16" (40cm) and less: 3-4 weeks
longest canvas side 16" (40cm) - 40" (100cm): 2-3 weeks
longest canvas side 40" (100cm): 3-4 weeks

Watercolor
8.5" x 11" (21cm x 30cm) 1 1/2 weeks
11" x 17" (30cm x 42cm) 2 weeks

Dry brush
8.5" x 11" (21cm x 30cm) 2 weeks
11" x 17" (30cm x 42cm) 2-3 weeks

If the portrait needs to be done urgently, please contact us and ask whether we can narrow the time frame.



Whatís the price for the portrait?



What is your payment policy?
Commissioning a portrait from ArtMam Service you may pay in two different ways:
1. You pay 50% of the portrait price, shipping cost not pre-paid. AFTER the portrait has been approved, you make the balance payment (50% of the portrait price + shipping cost). The 50% pre-payment is not refunded, in case you dislike the completed portrait or refuse to purchase it on some other reason.
2. You make 100% payment for the painting and shipping BEFORE the artist starts with the portrait. The total amount is refunded to you, in case you dislike the completed portrait or refuse to purchase it on some other reason.



What delivery methods do you have?
The portrait can be shipped either via regular mail (3-5 weeks of delivery) or via express mail (FedEx Mail, 3-5 days of delivery, tracking number provided).
According to the Ukrainian law the art on canvas must be exported from Ukraine only after being licensed for export in the Ministry of Culture. Usually it takes 2-3 working days. Then the painting is sent to your address.
Shipping costs depend on the delivery method:
    - regular mail ($20, 3-5 business weeks of delivery)
    - express mail ($80, 3-5 business days of delivery, FedEx)
Amount of artworks and its size/weight must be also taken into account.



Romantic
Romantic
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Your child portrait!
Your child portrait!
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Personal
Personal
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Your pet
Your pet
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Nude
Nude
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